EcoBank Sucks

ECOBANK SUCKS by Nikoli Udinov

Ecobank, whose official name is Ecobank Transnational Inc. (ETI), but is also known as Ecobank Transnational, is a pan-African banking conglomerate, with banking operations in 30 African countries. It an independent regional banking group in West Africa and Central Africa, serving wholesale and retail customers. It also maintains subsidiaries in Eastern Africa, as well as in Southern Africa. ETI has representative offices in Angola, China, Dubai, France, South Africa and the United Kingdom.

Ecobank has recently been performing below expectation towards the rendering of services to its customers. FirstBank is known for its technological advancement and provision of numerous counter personnel so as to cope with its numerous customers, GTBank for its high grade technology, Zenith for its numerous branches; amongst others but EcoBank will go with the saying that;

“A bank is a man who lends you an umbrella when the weather is fair, and takes it away from you when it rains”. -Anon.

Ecobank has always been having problems with their services leaving customers stranded. Some customers testify of staying for up to 4-5hrs before they are attended to. One may be made to wonder how they were able to take over from Oceanic Bank which rendered better services to its customers.

One may wonder why a fellow will decide to write something like this; I must tell you, it became necessary as the bank makes people to lose fortunes. My interaction with one of the stranded customers yielded me this tale;

“I was recently admitted in to the University of Ibadan for my master’s programme; I left for Ibadan hoping to land in a house I had earlier booked, hoping to pay for the house immediately I arrive. But due to security reasons, I left cashless hoping to get all I needed form the Bank; to be précised Eco Bank. Money was sent to my account on Friday but was not posted due to lack of service. Without the money, I was at the verge of losing the house. I tried all I could to get the money posted but to no avail. Even the branch the money was paid from turned down on me when I tried to voice my complaint. So Ecobank left me stranded in Ibadan as I lost the house I had earlier booked. The money was not posted until Monday when it was far too late”.

This is just one out of all the experiences shared by one of the customers. All the complaints can’t be written on plain ink and paper due to its numerousity.

This is just a medium to encourage the bank to improve their services; and not a medium of degradation.